POSITION OVERVIEW
Position Title: Operations Associate (OA)
Reporting Structure: This position reports to the HR & Center Operations and Associate Manager, as well as the Gibney Center Director.
Location: This is an on-site (890 & 280 Broadway, NYC) position.
Core Hours: At least 20 hours/week. The typical working hours are dependent upon the Center’s scheduling needs but include Monday-Sunday 6 to 8-hour shifts. This position requires evening and weekend work at Gibney Center.
Salary: $18/hour
Job Classification: Non-Exempt / Part-time
Essential Duties: Operations Associates are a vital part of Gibney’s Operations Department and provide excellent customer service, facilities management, and administrative support.
Position Summary: Operations Associates act as the main point of contact for Gibney Center and support various daily operations of 890 and 280 Broadway including cleaning and organizing spaces, setting up studio equipment, and answering any community questions that may arise. They work with the Operations Department to advance Gibney’s mission and ethos through positive community interactions. Operation Associates work collaboratively with other departments throughout Gibney to ensure daily classes, rentals, residencies, and performances are running smoothly.
RESPONSIBILITIES:
FACILITIES MANAGEMENT (40%)
- Opens the Gibney Centers and prepares each space for use.
- Creates daily studio schedules.
- Closes the Centers at the end of the day, including a walk-through of the spaces to prep for next day; studio setup; printing and posting daily studio schedules; occasional sweeping; and locking up studios.
- Assists in maintaining the daily operations of Gibney, including assisting with basic maintenance of the space; maintaining inventory and cleanliness of community areas; and reporting any maintenance or repair issues to the on-site Operations Manager.
- Uses the HVAC system to adjust and maintain specific temperatures in each studio.
- Enforces policies and practices to ensure the highest level of safety, cleanliness, and operations of the Center.
GENERAL ADMINISTRATION (30%)
- Manages the Welcome desk at Gibney Centers; serves as primary point of contact; answers inquiries and directs constituents to their destinations.
- Takes attendance for each class.
- Possesses familiarity with the Center spaces, room setups, and policies; knows location and rental price of all studios, furniture inventory, office supplies, studio rules.
- Uses the OneDrive Shift Reports to communicate pertinent information to the next shifts; communicates/escalates urgent issues to the Directors of Operation.
CUSTOMER SERVICE (30%)
- Greets guests at the Centers and addresses inquiries in a warm and helpful manner.
- Provides excellent customer service through a proactive and problem-solving approach.
- Accommodates the creative needs of clients, renters, and others in the space.
- Answers phone calls to both Centers, addresses inquiries, and communicates messages.
OTHER
Gibney is a growing organization and employees are often called upon to perform other duties that are essential to accomplish organizational goals and meet important deadlines. This kind of work should only be disseminated by the direct supervisor of that staff member and include relocating their original work for that time frame.
NONPROFIT EMPLOYMENT CONSIDERATION
Gibney is a mission-based nonprofit performing arts organization. Working in this sector can be personally rewarding with intrinsic benefits and distinct opportunities for growth. However, the compensation will never match that of the private sector or more highly resourced art forms. Candidates for employment are advised to carefully consider their decision to work in this field before seeking or accepting employment at Gibney.
EQUAL OPPORTUNITY STATEMENT
Gibney is an Equal Opportunity / Affirmative Action Employer. Gibney provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type because of race, color, religion, sex, sexual orientation, gender identity or expression, the status of being transgender, age, national origin, marital status, citizenship or veteran status, disability, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Gibney is strongly committed to providing reasonable accommodations of disabilities during the application and hiring process. If desired or needed, please contact hr@gibneydance.org.
IDEAL QUALIFICATIONS
Please note that Gibney is committed to building inclusive teams that reflect the diversity of its community and allow staff to leverage their unique perspectives, skills, and potential. We strongly encourage applications from individuals who may not meet all these “ideal qualifications,” but have transferrable skills or experience.
- 1 year of related customer service experience
- Knowledge of and strong interest in Gibney’s mission
- Sincere commitment to inclusion, diversity, equity, and access
- Excellent verbal and written communication skills
- Strong focus and attention to detail
- Proven organizational and multitasking skills
- Ability to work independently within a team environment
- Excellent interpersonal skills
- Proficiency in Microsoft office; familiarity with Salesforce and/or Mindbody a plus
COMPENSATION & BENEFITS
The hourly rate for this 20-hour/week part-time position is $18/hour.
Currently, Gibney offers part-time and as needed employees a benefits package including:
- Access to a 401K Retirement Plan
- Access to free classes, space, and subsidized rates.
- Access to select racial equity trainings, professional development opportunities, and mental health resources
APPLICATION INSTRUCTIONS
To be considered for this position, please submit your resume and cover letter to positions@gibneydance.org.